You have convinced the management team that a phone-based solution is not the most appropriate solution.

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Assignment Instructions/ Description

You have convinced the management team that a phone-based solution is not the most appropriate solution. Your recommendation is to set up a self-service-based support environment.

Here are 2 references to support your recommendation and help with this assignment:

Customer Self-Service (Resource2)
Web-Based Help Desk Tools(Resource)

Include the following for a report titled Support that you are preparing for the management team:

Describe what self-service support entails and how a Web-based solution can be implemented to meet the request.
Describe the tools that are available with Web-based support.
Explain how IT Support can effectively interact with those customers who differ in beliefs, behaviors, values, or views by exploring diverse perspectives.

Paper Format: APA

Answer preview to You have convinced the management team that a phone-based solution is not the most appropriate solution.

After convincing the organization�s management to quit the phone-based solution and setup a self-service-based support environment instead. it is time to make the team understand the rationale behind the decision. Thus, as part of making the recommendation I a

Last Updatd: 10 Aug,2023

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